Jira ServiceNow

Jira and ServiceNow

We use both Jira and ServiceNow in our office.

They both serve different needs for us.

We use Jira to track all our Dev projects.

We use ServiceNow to track all request issues and bugs.

It used be that our Project Managers would have to manually copy over bug reports that were sent to ServiceNow into Jira.

This took time and errors in transcribing could happen.

Due to this a built a simple integrations in ServiceNow to send the ticket into Jira.

I will be walking you through the process.

First I did some research and found a wonderful article by John Anderson. He has really great information about ServiceNow.

http://www.john-james-andersen.com/blog/service-now/rest-based-servicenow-jira-integration-poc.html

It was old but really got me thinking and on the right track.

This is one way integration from ServiceNow to Jira. Not both ways like Johns. I am working on adding that to my next version.

Link to code: https://github.com/tkojames24/servicenow/blob/master/jira-sn.js

{
var short1 = current.short_description.replace(/(\r\n|\n|\r|['"])/gm,", ");
// .replace removes /n after new lines as jira gets mad with mutli line do not touch. Also removes "" as Jira gets mad.
var body1 = current.u_original_body.replace(/(\r\n|\n|\r|['"])/gm,", ");
// post url of ticket into the bottom of the jira issue. Space is important creates it on new line
var url = " put in url of jira instance" + current.sys_id;
var number = current.number; // Gets INC number of current ticket
var sd = number +  ' ' + short1; // This is the info tab of the jira post
var body = body1 + url; // This is the body of the ticket and ticket url which gets posted in JIRA body.
//var bug = "Bug";   You Can use these  VARS so switch between issues types in Jira, Story or Bug etc
//var story = "Story";
//custom value created on ci table for each app
// This pulls the unique ProjectID field that was created on assigment group table. You must get the ID from JIRA and add it in for each project
var projectid = current.assignment_group.u_jira_id;
var group = current.assignment_group;
try {
var r = new sn_ws.RESTMessageV2('Jira', 'Jira POST');
//  here match ${vars} in the content section of outbound rest message
r.setStringParameterNoEscape('info', sd);
r.setStringParameterNoEscape('body', body);
r.setStringParameterNoEscape('id', projectid);
// this checks if the assignment group is one the selected and if so changed the issue type
//if(group == "SYSID of group goes here"){
//r.setStringParameterNoEscape('type', story);
// all other groups will have the type set to bug//} else {
r.setStringParameterNoEscape('type',bug);                //}
        var response = r.execute();
        var responseBody = response.getBody();
        var httpStatus = response.getStatusCode();
        // this var stores the respone from Jira included the unique ID of the issue we created.
        var parsedData = JSON.parse(responseBody);
        //this checks the status code of the return message anything other than success posted throws an error
        if(httpStatus === 201){
        current.work_notes = "This incident has been sent to Jira " + parsedData.key  + '\n' + 'https://yourjirainstanceurl.atlassian.net/browse/'+ parsedData.key;
    } else{
        current.work_notes = "Error! Jira Issue has been not sent. Please contact support.";


    }

        current.update();
        // This takes you back to the ticket you were on instead of just taking you to the incident table 
        action.setRedirectURL(previous);
        // logs if there any errors
        gs.log(response.getBody());
       }
       catch(ex) {
        var message = ex.message;
       }
    }